Refund policy

Scent Satisfaction Guarantee

If you are not happy with the scent you have chosen, please email orders@redsgonegreen.com with your order number, within 30 days from the date of receipt.

We allow returns/exchanges for items that have been gently tested only.

• Liquid cleaners may be lightly tested with 3–5 sprays
• Powder cleaners must be at least 90% full to qualify as gently tested.

Products used beyond this are not eligible for return or refund.

Limit 1 Scent Satisfaction return per customer.

How to Return a Product

Because our products are consumable, returns are accepted only for items that have been gently tested.

Liquid cleaners may be tested with 3–5 sprays, and powder cleaners must be at least 90% full to qualify. Products used beyond this are not eligible for return or refund.

To initiate a return or exchange, please contact us within 30 days of delivery for instructions. Customers are responsible for return shipping. Once the item is received and inspected, eligible refunds or exchanges will be processed within 3–5 business days.

Please do not send your purchase back to us without contacting us first.

Refunds (if applicable)

Once your return is received and inspected, we'll l send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted.

 
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at orders@redsgonegreen.com.

Exchanges (if applicable)

We will replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at orders@redsgonegreen.com with photos attached of the defect/damage.

Return Shipping

To return your product, you should mail your product to: 

Red's Gone Green
7601 Boulevard 26, Unit G4
North Richland Hills, TX

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.